What is smokyfi?
smokyfi is a marketplace for hookah services. Local lounges and smoke shops list rentals, catering, delivery and pickup, and customers book and pay in the app. smokyfi handles the booking and payment; the vendor provides the equipment and the service.
Who can book on smokyfi?
Anyone 21 or older. Federal and state law require buyers of tobacco products to be at least 21, so vendors check government photo ID at handover and delivery. If age cannot be verified, the handover is refused.
How does the refundable deposit work?
Each vendor sets the refundable security deposit for their hookahs, based on the hookah's price, and some hookahs carry no deposit at all. Where a deposit applies, it is placed as an authorization hold on your card at booking, not charged. When the equipment comes back in good condition and the inspection window closes, the hold is released in full. The exact deposit for your booking is always shown on the listing and again at checkout before you authorize it.
Is there a cleaning fee?
No, never. Vendors clean and sanitize every hookah between rentals as part of their job, and they build that cost into their prices. Just return the hookah emptied of water and tobacco, with loose debris removed.
What is included with a rental?
The hookah, a bowl, a hose, premium shisha and natural coconut coals are included in the rental price. Most rentals run 24 hours, and you can add options like a fresh fruit head upgrade on the listing.
What happens if something breaks?
Handover and return are documented with time-stamped photos in the app. If the vendor finds chargeable damage, they file an itemized claim with photos within 48 hours, you can accept or dispute it, and any amount captured comes only from the deposit hold. Normal wear is never charged. The full process is in the
Rental Terms and Policy.
How do cancellations and refunds work?
Cancel more than 48 hours before handover for a full refund of the rental price and a full release of the deposit hold. Inside 24 hours, the rental price is non-refundable, but the hold is still released because no equipment changed hands. If the vendor cancels, you always get a full refund and your hold is released.
How fast is delivery?
In Miami, delivery usually arrives within about an hour of your requested time across Miami Beach, Brickell, Downtown, Wynwood and Coral Gables. Your booking confirmation shows the delivery window for your order.
Where is smokyfi available?
We are launching city by city, starting in Miami, where rentals, catering, delivery and pickup are live today. More cities open as local vendors join. Some services are restricted in places with local bans on flavored tobacco or hookah services, and those areas are blocked automatically at search and booking.
I run a lounge or smoke shop. How do I list, and what does it cost?
Create a vendor account in the app, verify your business and permits, and list your services with your own prices and deposits. smokyfi charges one flat fee of 10% on completed bookings only. There are no listing or monthly fees, and you are paid after the service is complete. Details are on the
vendor page.
