1. Information we collect
- Account information: your name, email, phone number and password, plus your date of birth for age verification.
- Booking information: the services you book, dates and times, delivery or pickup locations, special requests, and messages with vendors.
- Age verification records: confirmation that ID was checked, the ID type and a verification reference. Vendors see your ID in person at handover; smokyfi stores the verification record, not a copy of your ID, unless a dispute requires one.
- Payment information: payments are processed by our payment provider. We receive the card brand, the last four digits and authorization results. We never store full card numbers.
- Photos: handover and return photos taken in the app, which document equipment condition and form the record for any damage claim.
- Signed documents: rental agreements and waivers, with the signature record (name, timestamp, IP address) required for electronic signatures to be valid.
- Device and usage information: app and website activity, device type, IP address and approximate location from your ZIP searches, used to run and improve the marketplace and to enforce geographic restrictions.
- Vendor information: business name, address, permits, payout details and tax information needed to pay vendors and meet legal obligations.
2. How we use it
- To create and run your account and complete your bookings.
- To verify age 21+ and enforce state and local restrictions on tobacco services.
- To process payments, deposit holds, refunds and vendor payouts.
- To document handovers, resolve damage claims and disputes, and prevent fraud.
- To send booking confirmations, reminders, review requests and support messages.
- To improve search results, recommendations and the marketplace itself.
- To meet legal, tax and accounting obligations.
3. Who sees your information
- The vendor on your booking sees your name, contact details, booking details and delivery or pickup information so they can serve you.
- Customers booking with a vendor see the vendor's public listing: the services offered, ratings and general location. Vendor business names and contact details are never shown on listings. They are shared with you inside your booking only after the booking is confirmed and paid.
- Service providers such as our payment processor, mapping and messaging providers, only the information they need to do their job.
- Authorities when the law requires it, for example a valid court order or a tobacco compliance inquiry.
- We do not sell your personal information. We do not share it for third-party advertising.
4. Cookies and similar tools
Our website and app use cookies and similar tools to keep you signed in, remember your searches, and understand how the marketplace is used. You can control cookies in your browser settings; some features will not work without them.
5. How long we keep it
We keep account and booking records while your account is active and for the period needed afterward for taxes, accounting, dispute handling and legal compliance. Signed agreements and waivers are retained as legal records. Handover photos are kept for the life of the booking record they document.
6. Security
We use encryption in transit, access controls and reputable payment processing to protect your information. No system is perfect, and we will notify affected users of a data breach as the law requires.
7. Your choices
- Access, correct or delete your personal information by contacting us from the email on your account.
- Opt out of marketing emails at any time with the unsubscribe link. Booking and safety messages still go out, because they are part of the service.
- Close your account in the app. Open bookings, signed documents and records we must keep by law are handled as described in Section 5.
- Depending on your state, you may have additional rights to know, delete or limit the use of your information. Contact us and we will honor the rights that apply to you.
8. Age restriction
smokyfi is for adults 21 and older only. We do not knowingly collect information from anyone under 21, and accounts found to belong to someone under 21 are closed and their information deleted, subject to legal record-keeping duties.
9. Changes and contact
If we change this policy in a material way, we will post the update here and note the new effective date. Questions about privacy can be sent through the support channel in the app or on this website.
